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Status of your return
We like to keep you informed. And this not only with an order, but certainly also with a return.
At My Returns you can view when your parcel has been received at our warehouse and what we are going to do for you. In most cases it takes a maximum of 2 workdays after sending before we have received your product at our warehouse.
In the table below you can see at which times we will contact you.
| Your product is: | You receive: |
| Received at our warehouse | A confirmation by email |
| Checked for defects | A status update at My Returns |
| Exchanged by | A status update and shipping confirmation by email |
| Credited by Mercurius USA | A status update by email |
Reimbursement
Our policy is to refund your account within 3 working days of receipt of your return product.